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1. Do you cover my area?
We cover Waterloo, Elephant & Castle, Peckham, Camberwell, New Cross, Crystal Palace, Penge, South Norwood, Catford, Lewisham, Blackheath, Woolwich, Charlton, Greenwich, Deptford, Dulwich, East Dulwich, Forest Hill, Sydenham. Anywhere with an SE London postcode. But contact us if you fall just outside these areas.
2. Can I meet the cleaner?
Yes, we will arrange a meeting with the cleaner at your house at any time convenient for you. You can discuss your priorities with them personally.
3.Are you insured?
Yes we are fully insured for all damages.
4. Do I have to stay at home when the cleaner comes to me?
No, the cleaners are experienced and reliable so that you can leave them to clean alone in your house.
5. Will I have the same cleaner every week?
Yes providing you are happy with your cleaner! If you are not, simply give us a call, and we will find another one for you.
6. Do I need to pay the cleaner extra if I want cleaning at the weekend?
No, the rate of pay for the cleaners is the same at all times.
7. What happens if I move house?
We will transfer your account to another address in the Waterloo area or terminate your contract.
8. What will happen if my cleaner is on holiday and I still need cleaning at home?
We will provide holiday cover for your regular cleaner by prior agreement if required.
9. Can I trust your cleaners and give a set of keys of my home?
You can give keys to our cleaners. Most of our clients are working busy people and the cleaners working on our behalf are key holders.
10. Am I insured?
Yes, we maintain full insurance cover in case of any accidental damage.
11.What do I do if the cleaner doesn't turn up?
If this should happen, please call us and we can arrange another cleaner to come.
12. Can my cleaner come when I am at work?
You can leave a set of keys with the cleaner. You don't have to be in on the day the cleaner comes. 90% of our cleaners hold keys for client's homes.
13. Are there a minimum number of hours per visit?
Yes. We require 2 hours minimum per cleaning visit.
14.What if I go on holiday or need to cancel?
That is no problem, please give us at least a few days notice of the days you would like to cancel and we can arrange this for you .
We provide domestic cleaners and housekeeping services in Waterloo SE1, Southwark SE1, Elephant & Castle SE17, Surrey Docks SE16, Peckham SE15, Camberwell SE5, New Cross SE14, Brockley SE4, Norwood SE19, Crystal Palace SE19, Penge SE20, South Norwood SE25, West Norwood SE27, Catford SE6, Lewisham SE13, Lee SE12, Blackheath SE3, Eltham SE9, Woolwich SE18, Thamesmead SE28, Abbeywood SE2, Charlton SE7, Greenwich SE10, Blackheath SE3, Deptford SE8, Dulwich SE21, East Dulwich SE22, Forest Hill SE23, Sydenham SE26 and all over South East London.
Anywhere with an SE London postcode.
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